Standard Shipping Charge
Standard shipping charges are based on the total weight and dimension of merchandise shipped to each address. We only offer Standard Shipping to the 48 contiguous United States. Accessories, and gift items are shipped via Standard Shipping with UPS. We do not offer international shipping at this time.
*An additional Front Door Delivery surcharge will apply on most furniture and large items; see below.
Standard shipping (UPS) of in-stock non-furniture items will arrive in approximately 10 - 20 business days (Monday through Friday). Items ordered at the same time may not arrive in the same shipment. Additional delivery charges may apply to items that are too large or bulky to be accommodated by our standard shipping charges.
To expedite shipping on smaller items, please email firstname.lastname@example.org
*Expedited shipping is not available for furniture orders.
Furniture and other large items are shipped via Furniture Delivery. We offer two types of delivery services: Front Door Delivery and White Glove Delivery. All furniture orders will be shipped by default with our Front Door Delivery service, unless the White Glove Delivery option is selected during the Checkout process. All long distance furniture deliveries will be scheduled Monday through Friday during daytime hours. Expedited delivery is not an option for Front Door Delivery items.
Front Door Delivery includes delivery to the first threshold (front door, curbside, garage, lobby, or loading dock; depending on delivery conditions) and a 4 hour delivery window. Your in-stock furniture will be delivered in approximately 2 to 4 weeks. On occasion, Front Door Delivery service will only have a one person delivery team, so it is recommended to have 1 or more people help you with certain Front Door Delivery orders. You will be responsible for unpacking, debris removal, and all applicable assembly.
White Glove Delivery includes a two person delivery team that will handle light assembly, debris removal, and the careful placement of furniture (up to 2 flights of stairs). Your in-stock furniture will be delivered in approximately 3 to 4 weeks. As a courtesy to our customers, White Glove Delivery includes the removal of all packaging. Please request to keep all of the packaging if there is a possibility for a return with the eligible item. There is an additional fee added per additional flight of stairs.
Front Door Delivery is the default delivery option for all furniture and large items. Front Door Delivery charge is automatically applied on a per item basis to the order. White Glove Delivery is an optional $100 charge for all furniture items. The one-time charge per order is in addition to Front Door Delivery charge. All White Glove Delivery furniture orders will be shipped complete. Any customer that requests white glove service at the time of delivery will be charged in addition to the Front Door Delivery. For more information, please email us at email@example.com.
All furniture pieces are inspected before shipment. Freight damages on occasion do occur in transit. Please follow the procedures below:
- Inspect your shipment before the driver leaves.
- If you suspect hidden damages, open the box and check the condition of the merchandise.
- If you find damages, please have the driver make note on the freight bill the number of damaged pieces and a detailed description of the nature of the damage.
- Be prepared to provide proof of damages with photographic documentation of the damaged box and merchandise.
- Email us at firstname.lastname@example.org and someone will help you immediately.
The customer is responsible for determining whether merchandise can be delivered from the delivery truck to the item's final destination. Please be aware of corridors, doorways, elevators, ceiling heights, turning radius, etc. which may cause a delivery problem. If the customer is not home at the time of a furniture delivery, additional shipping charges may be incurred for re-delivery. All shipping charges are non-refundable. Customer is responsible for any additional return shipping costs.